To benefit from the services offered by JobSearch, we suggest you register and lodge a resume. You can use JobSearch to be matched to jobs and receive notifications on your job matches. To do this, you will need to complete your job match profile.

Adding a resume and creating your job match details is all explained on the relevant pages. You can get additional help by selecting Help, located in the top navigation bar on each JobSearch screen.

You may also like to use the instant job list feature available on your personal profile page, which matches against ALL of the jobs on the database using your job match criteria including your matching keywords, occupations and locations. Job matching compares the information you entered in your job match profile against NEW jobs that have been lodged within 24 hours.

We suggest that you use both matching processes and regularly search the site for jobs that may be suitable for you.

To assist you with finding a job, we suggest you register with a Job Network member (JNM) and as many employment agencies as possible, including Job Placement Licensed Organisations (JPLOs). The more people you have working on your behalf the better.

Also look for jobs on as many employment websites as possible, including JobSearch. Select Key links from the left hand menu on JobSearch. Then Job board links to display a list of other employment sites.

How do I find jobs?

There are five ways to find jobs using JobSearch:

Location map: search by choosing the location you want to find jobs.
Location or postcode: use this field and an occupation for a more specific list of jobs.
Occupation: search by occupation categories from a drop down list.
Advanced search: select the advanced search link to refine your search by combining any of the search criteria available.
Harvest Trail: select Harvest jobs in the left hand menu. This will help you find harvest and seasonal work.

What does the JobSearch service cost?

JobSearch is a free service offered by the Department of Education, Employment and Workplace Relations (DEEWR) to all job seekers, including public job seekers, job seekers who are Fully Job Network Eligible (FJNE) and job seekers who are eligible for Job Search Support Only (JSSO) assistance.

Do I need an email address to use the service?

No, but if you do not, it may be harder for potential employers to contact you. If you do not have an email address, we can only notify you of job matches via Messages on your my jobs personal page, or if you are eligible (FJNE or JSSO), by SMS.

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Login and registration

How do I log in to my JobSearch account?

To access your JobSearch account, select Job seeker login on the top right of the JobSearch home page.

What if I don't have a JobSearch account?

If you are not registered with JobSearch, you can create an account by selecting Login or register in the left hand navigation menu on the JobSearch homepage.

How do I update my registration details?

If you are registered with a Job Network member (JNM), please contact them for assistance. You will not have the necessary access to update your registration details on JobSearch.

If you would like to update your personal details yourself:

Log in to your personal profile, and select Personal details from the left hand menu.
Type your new details into the appropriate fields and select Save.

I have found employment and no longer need to look for a job on JobSearch. How do I cancel my registration?

If you are registered with a Job Network member (JNM) and/or Centrelink, you will need to let them know of your change of circumstances.

If you are a public job seeker (not receiving assistance from a JNM or Centrelink)

To delete your account:

Log in to your personal profile.
Select Personal details from the left hand menu.
Select the Delete account tab.
Confirm you want to permanently delete your JobSearch account and enter your password.
Select the Delete account button.

If you were a Job Search Support Only (JSSO) job seeker (receiving basic assistance from a JNM or Centrelink)

You are able to inactivate your account on JobSearch, which does not delete it, but puts the account on hold. Your account will remain on the system for 91 days from the date you view or modify your details, after which time it will be removed from the system.

To inactivate your account, you will need to select an inactivation reason:

Log in to your personal profile.
Select Personal details from the left hand menu.
Select the Inactivate account tab.
Choose an inactivation reason from the dropdown box.
Confirm you want to inactivate your account and enter your password.
Select the Inactivate account button.

If you were a Fully Job Network Eligible job seeker (receiving tailored assistance from a JNM or Centrelink)

You are unable to delete or inactivate your account from JobSearch and need to contact your JNM for assistance.

Job Matching ON/OFF

You can also ensure that Job Matching ON/OFF is OFF.

Log in to your personal profile.
Select My jobs from the left hand menu.
Select the Job match notification options button.
Choose OFF and select the Save button to update your job matching option.

What if I have forgotten my password?

To retrieve your password:

Select Job seeker login from the login box on the JobSearch homepage.
Select the Forgotten your password? link.
Follow the instructions on the screen.

Alternatively, phone the Job Seeker Hotline 13 62 68, to answer your challenge questions and retrieve your password.

What happens if I don't log in regularly?

If you are a public job seeker (i.e. you do not receive Government assistance) and you have not logged in for over 90 days your account will become inactive and you will be unable to log in. In this case, you will need to register as a new user.

Can I register with JobSearch if I live overseas?

The jobs on JobSearch are intended primarily for Australian resident job seekers or overseas job seekers with appropriate visas. JobSearch does not handle overseas employment enquiries. However, you may be eligible to register on JobSearch if you have a permanent Australian address and meet the appropriate visa entry requirements.

To find out more information please visit the Department of Immigration and Citizenship website. You can access information by selecting the 'Visas and Immigration' link on the website homepage. You may also like to phone the Department of Immigration and Citizenships Pre and Post Lodgement Enquiries Line 1300 364 613 to check your eligibility status to work. If you are in Australia, this is the cost of a local call. If you are outside Australia phone +61 1300 364 613 (charges applicable in your home country will apply).

Once you have received your visa, you may be eligible to access our Skilled Migrant site. The Department of Immigration and Citizenship will be able to advise you.

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Resumes

Who will view my resume? Will my name be confidential?

Employers registered to use JobSearch will be able to view a summary of your resume, which does not include personal or contact details. Using the JobSearch find staff facility, employers can view this summary if your skills, experience and job experience details match their job ad requirements.

If you receive income support, only Job Network and Job Placement Organisations will have access to the resumes you place on JobSearch.

What is an RTF file? How do I save my resume as an RTF file?

The file extension .rtf stands for Rich Text Format. Rich Text Format means that the file can easily be used between applications. For example, you can use different computer programs or different versions of Microsoft Word to create your resume. By converting your resume to an RTF file, it will easily upload to JobSearch.

How do I upload my resume?

To upload your resume on JobSearch, you will first need to save it in Rich Text Format (RTF) on your computer.

To save your document in RTF when using Microsoft Word:

Select File, then Save As from the top menu.
In the Save as type: drop down box select Rich Text Format (*.rtf).
Save your document.

To upload your RFT resume onto JobSearch:

Log in to your personal profile.
Select Job match profile in the left hand menu.
Select the Resumes tab.
Enter a resume name for the resume you are uploading. This title is independent of the RTF file name and must be different to any other resumes you may have on JobSearch.
Select the Browse button.
Locate your resume on your computer and Open.
Confirm you have read and agree to the resume terms and conditions, and select the Upload Resume button.

Note: JobSearch allows a maximum of five different resumes.

How do I edit my resume?

To edit a resume on JobSearch, you first need to download it to your computer:

Log in to your personal profile.
Select Job match profile in the left hand menu.
Select the Resumes tab.
Choose the resume you want to download and select Download.
You can now edit your resume in your choice of program.

When you finish editing your resume you will need to upload it back to JobSearch in RTF format.

How do I delete a resume?

You will not be able to delete a resume if:

you only have one resume
it has an occupation linked to it.

To delete the resume link to an occupation:

Log in to your personal profile.
Select Job match profile in the left hand menu, then go to the Occupations tab.
Choose the occupation profile you want to unlink and select the Edit button.
Use the Linked resume drop down box to see if this occupation is linked to the resume you are trying to delete. If it is, replace it with a different resume and Save.
Repeat steps 3 and 4 for each occupation linked to the resume you wish to delete.

Deleting a resume:

Log in to your personal profile.
Select Job match profile in the left hand menu.
In the Resumes tab, select the resume you wish to delete.
Select the Delete button.

Automatic removal of resumes

If you are a public job seeker (i.e. you do not receive any Government assistance or income support), your resumes will remain on display for 90 days from the date you view or modify your details. After this time they will be automatically removed from the system.
Resumes created by Job Network Members (JNMs) for Job Search Support Only (JSSO) job seekers will remain on the system for 91 days from the date you view or modify your details, after which time they will be inactivated from the system.
Resumes created by JNMs for Fully Job Network Eligible (FJNE) clients will remain on the system until you are no longer in receipt of a Government allowance.
Default resumes can only be removed by JNMs.

Why do I keep getting an error message saying that my resume contains images when it doesn't?

This error message can refer to you either having images or advanced formatting in your document.

Your resume cannot be uploaded if it contains any:

text boxes
drawing objects
borders
backgrounds or graphical fills
graphics, images or animations.

We recommend you review your resume document and remove any of the above formatting.

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Job match profile

What is a job match profile?

Your job match profile records the type of work you are seeking and the locations you are looking for work. This allows you to be automatically matched against jobs on JobSearch.

Employers looking for staff on JobSearch can use your job match profile to find and contact you about job opportunities.

What is job matching?

Job matching is an automatic process that compares the information in your job match profile with the description and requirements of job ads lodged on JobSearch. If you are found to be a suitable candidate for a job, you will be notified by your nominated notification method. It is then up to you to apply for the job. A job match notification simply informs you of a suitable job opportunity. It is not a job offer.

How do I access my job match profile?

To access your job match profile, log in to your personal profile.

How do I update my job match details?

If you are a public job seeker, you can update your job match details at any time via your personal profile.

If you are a Job Network job seeker, you can still update your job match details but you may need to contact your Job Network member to update other details.

Can I have job matches to multiple locations or occupations?

Yes. You can have up to five unique job match profiles.

Within each profile you can select up to five broad occupation categories. You can then add up to five specific occupations in each category. You can also select as many locations as you are able to work in.

What if I am not getting any job matches?

To improve and/or increase your job matches:

Turn job matching ON by going to My jobs and selecting the Job match notifications options link.
Improve your matching keywords by searching for the type of job you are looking for on Job Explorer. View the words Job Explorer uses to describe the occupation skills, abilities, position duties and responsibilities. Then use similar words to describe your skills, employment history and qualifications in your resumes and as your matching keywords.
Check the occupations you have selected are specific. For example, you may like to find work as a Clerk. You should make sure that you select the specific occupations listed under the broad occupation of Clerk, such as General Clerk or Insurance Clerk. You can choose up to five broad occupations and within each of them an additional five specific occupations.
Check the locations you have selected are specific. For example, VIC Melbourne West rather than VIC Metropolitan. With some exceptions, jobs are generally listed in a specific area rather than Australia-wide. Choose as many locations as you are able to work in.
Check that you have correctly listed all your licences and any other options that may be applicable to you.

I am not receiving job matches or my job matches are not correct. How do I fix this?

Review the information in your job match profile and check your keywords:

Log in to your personal profile.
Select Job match profile in the left hand menu.
Select the Keywords tab and ensure your keywords match your skills.
Select the Occupations tab and nominate the occupation to which you wish to be matched.

To find words that may assist you in defining your skills, we suggest you use Job Explorer. Job Explorer is a comprehensive database of occupational attributes and job characteristics, including skills, knowledge, abilities, interests, work activities and tasks.

You can find Job Explorer under Career information in the left hand menu.

Job matching ON/OFF

To ensure that your job matching function is turned on:

Log in to your personal profile.
Select My jobs from the left hand menu.
Select the Job match notifications options link.
Turn job matching ON and Save your changes.

How do I add an occupation in my job match profile?

You can add multiple occupations to your job match profile:

Log in to your personal page.
Go to your Job match profile.
Select the Occupations tab.
Enter an occupation title.
Choose an occupation category from the dropdown list and select Display specific occupations.
Select a specific occupation category and Add occupation.
Select a type of position from the dropdown list.
Select a resume from the dropdown list to attach to the occupation.
Save your changes.

How do I delete an occupation from my job match profile?

To delete an occupation from your job match profile:

Log in to your personal profile.
Go to your Job match profile.
select the Occupations tab.
Select the occupation you wish to remove, then the Delete button.

How do I add a location to my job match profile?

To add a location to your job match profile:

Log in to your personal profile.
Go to your Job match profile.
Select the Locations tab.
Select a location from the dropdown box (you can select multiple locations).
Choose Add Location(s).

How do I delete a location from my job match profile?

To delete a location from your job match profile:

Log in to your personal profile.
Go to your Job match profile.
Select the Locations tab.
Choose the location you wish to delete and select the Delete button.

How do I add a licence to my job match profile?

To add a licence to your job match profile:

Log in to your personal profile.
Go to your Job match profile.
Select the Licences tab.
Select the licence from the Licence type dropdown list.
Select the state or territory the licence was issued.
Select the Add button to save your changes.

Note: If your specific licence details are not listed, you should place this information in the matching keywords box on the job match profile screen.

How do I delete a licence from my job match profile?

To delete a licence from your job match profile:

Log in to your personal profile.
Go to your Job match profile.
Select the Licence tab.
Choose the licence you wish to delete and select the Delete button.

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Job seeker ID (JSID)

What is a JSID?

A JSID is a job seeker identification number. You are not required to hold a JSID or Job Network card to apply for positions on JobSearch. They are preferred, but not required, for some positions. If the agency or employer indicates that you require a JSID or Job Network card to apply for a job, they are in breach of their contractual obligations. You should call the Customer Service hotline 1800 805 260 and register your concerns, which will be investigated.

A JSID and Job Network card are issued to job seekers who are eligible for Job Network services. They are issued to job seekers by Job Network members (JNM) or Centrelink after their eligibility for Job Network services has been confirmed.

You are eligible for Job Search Support so long as you are not:

working in paid employment for 15 hours or more each week
a full-time student (unless you are only looking for an apprenticeship or traineeship)
an overseas visitor on a working holiday visa
prohibited by law from working in Australia.

Check your eligibility at your nearest Centrelink office.

If you meet the above criteria but do not currently receive, or you wish to apply for, a Centrelink benefit or payment, you can register for Job Network services by going directly to a JNM in your area. Find your local JNM.

How can I reactivate my JSID?

To reactivate your Job Seeker ID (JSID), you will need to contact Centrelink 13 28 50.

Please note that you are not required to hold a JSID or Job Network card to apply for positions on JobSearch. They are preferred, but not required, for some positions. If the agency or employer indicates that you require a JSID or Job Network card to apply for a job, they are in breach of their contractual obligations. You should call the Customer Service hotline 1800 805 260 and register your concerns, which will be investigated.

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Training

How can I find apprenticeships or traineeships?

To search for apprenticeships and traineeships on JobSearch:

Select the advanced search link on the JobSearch homepage.
Select the region you wish to search.
Select the occupation category you would like to work in.
Check Apprenticeships/Traineeships in the additional search criteria field.
Select Find jobs.

You can find detailed information about apprenticeships and traineeships on the Australian Apprenticeships website.

How do I find training courses?

Select Career information from the left-hand menu to find links to websites that list training courses. They cover a variety of courses from Registered Training Organisations (RTOs) and universities.

Is there someone who can help cover the cost of my training?

If you are registered with a Job Network member (JNM), please contact them for assistance. JNMs are able to provide advice about courses that are suitable to advance your work prospects, and other solutions to assist job seekers overcome barriers to employment.

Where do I get a letter for TAFE that tells them I am on benefits?

Your local Centrelink office can provide you with a letter confirming you are in receipt of benefits.

Find your nearest Centrelink office.

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Complaints about employment service providers

I am not happy with my provider. What can I do?

Employment service providers are required to adhere to a Code of Practice that ensures satisfactory standards of service are met.

The code is designed to protect the interests of job seekers and to ensure they receive quality service. It comprises a series of principles and commitments to high quality service delivery. It also requires all providers to establish their own internal complaints system. If you believe your provider has failed to comply with the code and you are not receiving the quality of service you require, you should first attempt to resolve the issue with the provider involved.

If you cannot raise the matter with the provider concerned, you should contact the Department of Education, Employment and Workplace Relations (DEEWR) Customer Service line 1800 805 260.

A DEEWR Customer Service Officer will investigate your complaint, if appropriate. Customer Service Officers can also ask providers to take remedial action in relation to complaints.

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Further information

For further information, or to make any suggestions or comments about JobSearch, please contact the Job Seeker Hotline 13 62 68. Or email us at ajs@deewr.gov.au.

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Job seekers FAQ

About JobSearch services

Login and registration

Resumes

Job match profile

Job Seeker ID (JSID)

Training

Complaints about employment service providers

Other questions

About JobSearch services

How can JobSearch assist me with finding a job?

How do I find jobs?

What does the JobSearch service cost?

Do I need an email address to use the service?

Login and registration

How do I log in to my JobSearch account?

What if I don't have a JobSearch account?

How do I update my registration details?

I have found employment and no longer need to look for a job on JobSearch. How do I cancel my registration?

If you are a public job seeker (not receiving assistance from a JNM or Centrelink)

If you were a Job Search Support Only (JSSO) job seeker (receiving basic assistance from a JNM or Centrelink)

If you were a Fully Job Network Eligible job seeker (receiving tailored assistance from a JNM or Centrelink)

Job Matching ON/OFF

What if I have forgotten my password?

What happens if I don't log in regularly?

Can I register with JobSearch if I live overseas?

Resumes

Who will view my resume? Will my name be confidential?

What is an RTF file? How do I save my resume as an RTF file?

How do I upload my resume?

How do I edit my resume?

How do I delete a resume?

To delete the resume link to an occupation:

Deleting a resume:

Automatic removal of resumes

Why do I keep getting an error message saying that my resume contains images when it doesn't?

Job match profile

What is a job match profile?

What is job matching?

How do I access my job match profile?

How do I update my job match details?

Can I have job matches to multiple locations or occupations?

What if I am not getting any job matches?

I am not receiving job matches or my job matches are not correct. How do I fix this?

Job matching ON/OFF

How do I add an occupation in my job match profile?

How do I delete an occupation from my job match profile?

How do I add a location to my job match profile?

How do I delete a location from my job match profile?

How do I add a licence to my job match profile?

How do I delete a licence from my job match profile?

Job seeker ID (JSID)

What is a JSID?

How can I reactivate my JSID?

Training

How can I find apprenticeships or traineeships?

How do I find training courses?

Is there someone who can help cover the cost of my training?

Where do I get a letter for TAFE that tells them I am on benefits?

Complaints about employment service providers

I am not happy with my provider. What can I do?

Other questions

Do you have any tips for mature age job seekers?

Further information

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