Frequently asked questions for employers

What do I have to do to use the services?

You have to register with Australian JobSearch as an employer. select Login or register from the left hand menu. You can also phone the Employer Hotline 13 17 15 for assistance.

Do I need an email address?

To register on JobSearch online you will need to have a current email address. After registering online, you will receive an email that will allow you to activate your registration. This will also allow you to use JobSearch services such as find staff and application tracker. Having a valid email address will allow you to take full advantage of JobSearch services and make it easier for job seekers to contact you in response to a vacancy.

Where do I begin?

To advertise a job or find staff for your organisation, you need to be registered. Go to Login or register from the left hand menu. Employers register free.

Alternatively, you can contact the Employer Hotline 13 17 15 for assistance.

Following registration, you will receive an Employer ID number and have access to advertise a job and find staff.

How do I manage my details?

When you first login you will be directed to your profile pages. Here you can enter and update your details and the jobs you have advertised. You are also able to advertise jobs and find staff from these pages.

How do I advertise a job?

Advertise a job through My jobs. Your job will appear on JobSearch within two to 48 hours and job seekers will be able to search the website via location or occupation category. Your jobs are displayed on both the website, and the Australian JobSearch network of over 2,900 touch screen kiosks, which are located in Centrelink and many Job Network offices.

Employers can use application tracker to manage and respond to applications directly through their JobSearch profile when advertising jobs. To use the application tracker, select Apply online – Application tracker in the ‘to apply’ field.

Please note that vacancies are authenticated prior to uploading and will not be displayed on JobSearch if they do not meet the Conditions of Use.

What is find staff?

This free service enables registered employers to find staff by searching for job seekers who have entered resumes into our database.

Following registration as an employer, you may use the find staff function to obtain a shortlist of matching resumes, view resume summaries of selected job seekers, and request that chosen job seeker/s contact you.

What is application tracker?

Application tracker is a tool allowing job seekers to apply for jobs online and employers to manage and respond to applications directly through JobSearch.

How can I manage job seeker applications through application tracker?

Each application submitted via application tracker is given a unique identifying number. This allows job seekers and employers to keep track of applications.

Job seekers are able to upload resumes, cover letters and application documents to their online application. Employers can view, print and save these documents. Employers also have access to a shortlist tab, which allows you to shortlist potential applicants after reading their applications.

You will also be notified if the status of the application changes, for example when an application has been submitted or withdrawn by the job seeker. The applicant will also be notified of changes in status and you can respond to applicants with the optional pro forma text or include your own message.

Do I have to respond to job seeker applications from application tracker?

It is preferred that you do reply to applicants. Automated and manual methods of communication with applicants have been built in, so you can reply easily to a job seeker with either a pro forma text or by typing in your own message. Please note that applications will be removed from the system 28 days after the expiry of the vacancy, so you will need to respond to the job seeker before this time.

What do the services cost?

These services are free and are made available by the Department of Education, Employment and Workplace Relations (DEEWR) to all Australian employers.

Can employers from outside Australia use the services?

No. These services are only available for employers located in Australia.

When are these services available?

These services are available for registered employers from 8:00am to 11:00pm AEST Monday to Friday and 9:00am to 1:00pm AEST on Saturday. Please also note that the login service may also be closed on some Wednesdays between 8.00 pm and 11.00 pm for site maintenance. The JobSearch login service is not available on Sundays. Vacancies may take up to 48 hours to lodge depending on when they are posted.

How do I log in if I have previously registered as an employer?

If you have already completed the registration process, simply enter your Employer ID, which you received in your registration confirmation, and your chosen password. Alternatively enter your email address, as nominated when you registered, and your chosen password. Then select the login button.

What if I have forgotten my Employer ID or password?

If you have forgotten your Employer ID or password you may either:

• contact the site support team at  ajs@deewr.gov.au and they will email it to you
• go to the login page, select the forgotten password link and follow the steps
• phone us to be reminded of your password using the Employer Hotline 13 17 15.

Do I need to have an email address to use these services?

No. But if you have an email address, we can notify you of the job match results. Also, you can use an email address to log in to advertise a job.

How current are the resumes?

Job seekers who are no longer looking for work are required to remove their resumes from the database. Resumes that have not been viewed or updated for 90 days will be automatically deleted.

Do I have to contact a job seeker directly?

No. When you have viewed resume summaries of job seekers from your shortlist, you are given the option to ask the job seeker to contact you. The job seeker will be notified on your behalf and asked to contact you directly.

Does JobSearch use cookies?

Yes. Cookies are an integral part of the find staff functionality. A cookie is a small piece of code occupying only a few bytes on your hard drive that tells us that you have previously visited find staff pages. Cookies allow us to reuse the default values you selected when last using the service. This makes the site more efficient for you to use. The use of cookies does not provide us with access to any of your personal information.

If you do not have cookies switched on in your browser, you may have problems logging into the find staff functionality. We recommend that all users of find staff services have cookies switched on.

What if I have suggestions or comments to make?

We welcome any suggestions for improvement of the site. If you have comments or enquiries, please contact the site support team at  ajs@deewr.gov.au.